FAQ
Frequently Asked Questions
Is the paw balm safe for dogs and cats?
The paw balm is designed for external use on dogs and cats. If your pet has known allergies, sensitive skin, or an existing medical condition, we recommend consulting your veterinarian before use.
What is the paw balm used for?
It’s designed to help moisturize dry, rough paw pads caused by daily walking, weather exposure, and contact with rough surfaces like pavement or sidewalks.
How do I use the paw balm?
Apply a small amount to clean paw pads and gently massage it in. Allow time for the balm to absorb before letting your pet walk or lick their paws. Regular use works best.
How often should I apply it?
Usage depends on your pet’s needs. Many owners apply it a few times per week or daily during colder months, hot weather, or periods of frequent walking.
Is this a medical or healing treatment?
No. The paw balm is a care and maintenance product. It is not a medical treatment and is not intended to replace veterinary care.
How long does one jar last?
This depends on frequency of use and the size of your pet, but a small amount goes a long way. One 50 mL jar is designed to last multiple weeks with regular use.
Do you ship internationally?
We currently ship within Europe. Shipping options and costs are calculated at checkout.
How much is shipping?
Shipping is calculated at checkout based on your location. All shipping costs are shown clearly before you complete your purchase.
What is your return policy?
If the product isn’t right for you or your pet, you can request a return within 30 days of delivery. Please contact us before sending anything back so we can assist you.
How can I contact you?
You can reach us through the contact form on our website or by email. We aim to respond as quickly as possible.